When you make an update like the one that happened within the last 24 hours where you are forced to be a citizen to own a shop or property... it needs to be more intuitive. Click on a shop/house should tell you WHO owns the land so you know where to go to gain citizenship.
Map pins
Signage
Property titled NPCs
(because I had no idea what NPC I was looking for so I was just clicking on everyone)
I was getting really frustrated trying to find something on the map that said STATE BUILDING for Anduron only to find out that Anduron didn't even own the land. The "District House" doesn't jump out as a state building... because when you walk inside of them you see shops and a bunch of rooms you can buy/rent.
The "Dockmaster" I would never have guessed to be the one you need to talk to. I would assume this man in in charge of the docks and ships, not state affairs.